FAQS

Delivery

How long is delivery?

We aim to deliver all our furniture within 1 – 12 days.

Do we have stock items for quick delivery?

Yes we have a warehouse full of furniture ready for immediately dispatch.

Do we dispose of existing furniture?

No I am sorry but we are unable to offer this service.

Will drivers leave furniture if no one can be at home?

There must always be someone available to sign for our deliveries of furniture.

Do we deliver abroad?

We most certainly do, just ask.

Do we deliver on the weekend?

We can arrange for weekend deliveries however there will be additional costs involved.

Do you delivery to my driveway ?

For Free Standard Delivery if sent via pallet network your furniture will be delivered to the nearest kerbside or if you have a hard driveway it may be brought onto your drive. If sent via Free Standard Delivery on our own vehicles your furniture will be delivered to your drive. For both of these services your order will arrived still boxed.

How can I have my furniture built ?

For the furniture to be built you will need to add the option of 2 man delivery and build at a cost of £99.

 

Payments

Is my payment secure ?

You bet it is ! We used a fully secure SSL enabled checkout through one of the worlds leading payment gateways – Stripe Payments.

 

About our garden furniture.

Can your furniture stay outside all year?

Yes it can. All the furniture on our website can be left out in all four seasons. The cushions MUST be brought back inside or stored in a storage box over the winter months.

Can your cushions stay out all year?

Cushions must be brought back inside over the winter months to ensure they stay looking great every year.

Are your cushions waterproof ?

We have four levels of cushion ; Fast Drying, Showerproof, Seasonproof and Fully Waterproof. The type of cushion will be indicated in the future product features.

 

Furniture maintenance

How to wash & dry the removable covers?

If your covers are removable and are able to be washed a cold wash is always required.

How to clean the cushions

If your cushions are waterproof or seasonproof the cushion covers can be sponge washed only, however due to their nature they are fairly stain resistant anyway.

How do I clean the furniture ?

A soft brush or cloth with soapy water is all it takes for the rattan furniture. For any teak products normally no cleaning is require but if it is a very light sand using a fine sand paper will keep it looking clean.